Refund policy

Return and Refund Policy

Due to the unique nature of personalized items, we cannot offer return, refunds or exchanges on these products unless they arrive damaged or with a customization error that is our fault. If you receive a defective or incorrect item, please contact our customer service within 14 days of receipt with your order number and photos of the issue. We will be happy to provide a replacement or a refund.

Please note that if the customization error is due to incorrect information provided by the customer, we cannot offer a refund or replacement.

Cancellations can be made within 24 hours of placing the order, provided that the customization process has not started.

For authorized returns, we will cover the cost of return shipping for defective or incorrect items.